HousePaws Mobile Veterinary Service (“HousePaws,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://housepaws.us, and through our services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our veterinary services.
Information We Collect
We may collect personal information that you voluntarily provide when you interact with our website or contact us for services.
This information may include:
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Name
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Email address
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Phone number
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Mailing address
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Zip code
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Appointment requests or service inquiries
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Information about your pets
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Any other information you provide through forms, phone calls, or email
For example, when you fill out a contact form or appointment request, you may be asked to provide your contact details and information about your pet so we can respond appropriately.
We may also collect certain technical data automatically when you visit our website, including:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on pages
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Referring website
This information helps us improve website performance and user experience.
How We Use Your Information
We use the information we collect to:
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Respond to inquiries and appointment requests
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Provide veterinary services and support
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Communicate with you about your pet’s care
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Process prescription requests or service follow-ups
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Improve our website and services
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Maintain internal records
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Comply with legal or regulatory obligations
HousePaws was founded to provide high-quality veterinary care both in-home and at hospital locations in New Jersey and Pennsylvania.
Your information helps us coordinate appointments, communicate with clients, and deliver those services effectively.
Communication
By providing your phone number or email address, you consent to receive communications from HousePaws regarding:
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Appointment confirmations
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Veterinary care updates
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Prescription requests
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Customer service responses
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Important service announcements
You may opt out of non-essential communications at any time by contacting us.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with trusted third parties, including:
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Veterinary laboratories
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Pharmacy partners or prescription fulfillment providers
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Payment processors
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Technology providers that help operate our website or services
These partners are only permitted to use the information necessary to perform services on our behalf.
No mobile opt-in data or numbers will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information when required to comply with legal obligations or protect the rights, safety, or property of HousePaws, our clients, or others.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyze website performance.
Cookies may be used to:
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Understand how visitors use our site
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Improve site functionality
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Enhance navigation and performance
You may choose to disable cookies through your browser settings. Disabling cookies may affect certain website features.
Data Security
We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to external websites or services that are not operated by HousePaws.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Children’s Privacy
Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information from a child has been submitted to us, we will take appropriate steps to remove it.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
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Request access to the information we hold about you
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Request corrections to inaccurate information
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Request deletion of your information where applicable
To make a request regarding your personal information, please contact us using the information below.
HousePaws Mobile Veterinary Service SMS Terms of Use
1. You will receive messages for upcoming appointments, scheduled services, and general customer care.
2. You can cancel the SMS service at any time. Just text “STOP” to the message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To resubscribe and opt back in to receive texts from this number, text “START”.
3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or how to unsubscribe.
4. Carriers are not liable for any delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies, and if you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
HousePaws Mobile Veterinary Service
Mount Laurel Hospital
801 Centerton Road
Mount Laurel, NJ 08054
Phone: 856-234-5230
Website: https://housepaws.us